Manager of Clinical Implementation

New

Optain HealthHealthcare

Remote within the U.S.Full-TimeManager

Salary110000 - 130000 USD per year

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Job Details

Experience: 5+ years

Requirements

5+ years of experience implementing clinical software, medical devices, or health IT solutions in US healthcare settings
Direct experience leading implementations at health systems or large multi-site healthcare organizations
Experience with EHR integration (Epic, Athena, or comparable)
Experience with HL7/FHIR interface configuration
Strong understanding of clinical workflows in primary care, population health, and Quality measures
Demonstrated experience with clinical change management and staff training/enablement for technology adoption
Proven ability to manage 5+ concurrent implementation projects with competing priorities and executive stakeholders
Experience implementing FDA-cleared or regulated medical technology (Class II devices, SaMD, or equivalent)

Responsibilities

Own the full implementation lifecycle for assigned US accounts, including project planning, milestone definition, go-live readiness criteria, and formal handoff to Customer Success
Work with the Technical Implementation Management team to build and maintain implementation project plans with clear timelines, dependencies, and escalation paths for each account
Serve as the primary internal owner for implementation outcomes, coordinating across internal teams and customer stakeholders
Partner with clinical stakeholders to define screening workflows that integrate Optain’s platform with existing clinical operations and EHR systems (Epic, Athena, and others)
Collaborate with Technical Implementation to define HL7 interface requirements, VPN/SFTP connectivity, and platform configuration for each customer
Translate clinical requirements into actionable technical specifications and coordinate with Engineering/Product to resolve configuration or integration issues
Develop and deliver training programs for clinical staff (technicians, nurses, physicians) on camera operation, image capture, and platform workflow—both in-person and virtual
Create standardized training materials, quick-reference guides, and clinical workflow documentation for repeatable use across accounts
Lead on-site go-live support during launch periods, troubleshooting workflow and adoption issues in real time
Define and track proof-of-concept success criteria and drive accountability toward targets
Partner with Customer Success to ensure a clean transition from implementation to ongoing account management once adoption targets are met
Identify patterns across implementations to improve playbooks, templates, SOPs, and the overall implementation methodology
Contribute to the development of scalable implementation tools and frameworks

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