- Own end-to-end implementations from kickoff through go-live
- Define project plans tailored to each customer’s unique needs, resources, and desired outcomes
- Personally configure and deploy Aurelian’s solution and dashboards in customer environments
- Translate real-world emergency response workflows into system configurations
- Resolve issues across APIs, integrations, and data flows
- Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress
- Ensure milestones and deliverables are met on time and at a high standard of quality
- Perform risk management and proactively implement corrective actions
- Drive timelines and stakeholder communication without losing technical depth
- Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
- Contribute beyond individual implementations by improving team-wide processes and resources
- Conduct in-person training sessions and knowledge transfer for client teams