Implementation Manager

New

AurelianPublic Safety

Remote (U.S.)Full-TimeManager

Salary not disclosed

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Job Details

Experience: 2-6 years

Requirements

2-6 years of experience in implementation, technical project/account management, or similar customer-facing roles
Strong technical fluency (SaaS platforms, integrations, system behavior)
Practical working knowledge of software implementations and technical concepts
Experience working directly with customers in technical environments
Ability to translate complex workflows into working system configurations
High ownership mindset
Comfortable operating in ambiguity and fast-moving environments
Serve as a trusted advisor to customers
Comfortable having direct, constructive conversations
Analytical mindset and strong problem-solving ability
Excellent written, verbal, and interpersonal communication skills

Responsibilities

Own end-to-end implementations from kickoff through go-live
Define project plans tailored to each customer’s unique needs, resources, and desired outcomes
Personally configure and deploy Aurelian’s solution and dashboards in customer environments
Translate real-world emergency response workflows into system configurations
Resolve issues across APIs, integrations, and data flows
Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress
Ensure milestones and deliverables are met on time and at a high standard of quality
Perform risk management and proactively implement corrective actions
Drive timelines and stakeholder communication without losing technical depth
Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
Contribute beyond individual implementations by improving team-wide processes and resources
Conduct in-person training sessions and knowledge transfer for client teams

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