Seasonal Customer Love Associate
New
R
ReformationSustainable Fashion
Remote (TX)Full-TimeEntry
Salary17 - 18 USD per hour
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Job Details
- Required Skills
- Google Workspace
Requirements
- Smart, incredibly organized, and driven towards excellence
- Passionate about Reformation’s mission and products
- Incredibly friendly and loves interacting with people
- Possess a high degree of empathy, judgment, patience, and level-headedness
- Positive and willing to take on any task
- Strong communication skills across all customer service channels, including email, text, and chat
- Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
- Prior experience on an e-commerce customer service team (extra credit)
- Proficiency with Kustomer and Google Suite (extra credit)
Responsibilities
- Provide consistently magical customer service across all customer service channels
- Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
- Consistently meet and exceed performance goals
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
- Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
- Get to know the ins and outs of all aspects of the business and gain exposure to different teams
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