Forward Deployed Engineer
F
FirecrawlAI Infrastructure
Remote (Americas, UTC-3 to UTC-10), UTC-3 to UTC-10Full-TimeMiddle
Salary150000 - 250000 USD per year
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Job Details
- Experience
- 3+ years
Requirements
- 3+ years in a customer-facing technical role or equivalent
- Energized by customer calls and comfortable being customer-facing ~70% of the time
- Technically deep enough to build POCs, debug integrations, write against APIs, and engage in technical architecture discussions
- Strong on-camera presence and confident in discovery calls and business reviews
- Ability to run demos without a script and handle live questions with poise
- Growth-minded, thinking about account expansion potential
- Fast to ramp on complex products and develop deep understanding of Firecrawl's API, infrastructure, and competitive landscape
- Experience as a solutions engineer or SE at API/devtools companies
- Experience as a customer-facing engineer at startups owning the full lifecycle from demo to deployment
- Experience as a technical account manager who built things
- Experience as an ex-founder who sold and delivered their own product
Responsibilities
- Own customer onboarding end to end: Take new customers from signed contract to production deployment.
- Run demos and build POCs that close deals: Partner with the growth team to show technical buyers how Firecrawl solves their problem.
- Drive account expansion: Identify opportunities within existing accounts to grow usage, add new use cases, and expand contracts.
- Lead business reviews and customer calls: Run QBRs, handle escalations, and maintain customer confidence.
- Build what customers need to buy: Build custom integrations, proof of concepts, or technical validations for prospects.
- Feed product intelligence back to the team: Surface patterns blocking adoption, features needed for expansion, and competitor presence to Product and Engineering.
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