- Own the end-to-end technical onboarding experience for new enterprise customers, from kickoff through successful integration
- Build and maintain integration scripts, tooling, and documentation to accelerate customer time-to-value
- Serve as the primary technical point of contact during the onboarding phase, translating customer requirements into actionable engineering solutions
- Diagnose integration issues across customer environments (APIs, data pipelines, cloud infrastructure) and drive them to resolution
- Collaborate closely with product and engineering to surface customer feedback and influence the roadmap
- Develop reusable onboarding playbooks and internal tooling to scale the deployment process
- Travel to customer sites occasionally for critical onboarding milestones or technical workshops
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