Customer Engagement Representative - Remote
New
Remote, US Central timeContractMiddle
Salary16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2+ years
Requirements
- Ability to communicate clearly in spoken and written English
- Ability to learn and adapt quickly
- 2+ years of customer support experience (email, phone, and/or chat)
- High School diploma or equivalent
- Reliable high-speed internet for system access, video and VoIP calls (minimum 100 Mbps recommended)
- Ability to maintain a stable connection for calls and meetings
- Access to a backup internet option (e.g., hotspot)
- A computer or laptop capable of running required systems (16 GB RAM recommended)
- A quality headset for voice calls
- Webcam for meetings/trainings
Responsibilities
- Provide warm, responsive support across email, chat, and phone
- Build rapport with customers to understand their needs and guide them through the next step in their journey
- Use scripts and tools to create a consistent, top-tier customer experience
- Assign leads to the right partner agents or teams
- Troubleshoot questions or concerns with clarity and care
- Flag issues to the Customer Engagement Operations Team as needed
- Jump in on additional tasks to help keep things running smoothly
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