- Monitor a shared team inbox and internal support ticket queue, responding to partner agent inquiries.
- Serve as a primary point of contact for partner agents and escalate performance or compliance issues to leadership.
- Review and manage community and agent reviews submitted through the platform.
- Coordinate administrative support and scheduling for agent webinars, trainings, and events.
- Prepare and distribute reports on agent performance trends as directed by management.
- Manage the administrative process for agent status changes, including market assignment updates.
- Utilize Salesforce to pull, review, and distribute sales and performance reports.
- Conduct regular audits of sales and closing data to identify errors and necessary follow-ups.
- Collaborate with the accounting team on payment follow-up and monthly data entry.
- Support agent-facing communications and campaigns using HubSpot.
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