Head of Client Operations

JobRackB2B SaaS performance marketing

Serbia. South Africa. Georgia. North Macedonia. Bosnia and Herzegovina. Hungary, U.S. business hours (minimum overlap until ~3 PM EST)Full-TimeMiddle

Salary not disclosed

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Job Details

Experience: 3+ years

Requirements

Highly organized with a systems mindset
Exceptional communication skills (written + verbal)
Deeply proactive
Strong emotional intelligence
Deadline-obsessed
Comfortable in ambiguity
3+ years in client-facing ops or account management at a fast-moving agency or services business
AI fluent - actively uses AI tools and helps build AI-augmented workflows
Availability aligned with U.S. business hours (minimum overlap until ~3 PM EST)
Experience in B2B SaaS, paid media, or performance marketing
Experience coordinating remote, distributed teams across time zones
Conversational familiarity with ad platforms (Google Ads, Meta, LinkedIn, Capterra, G2)

Responsibilities

Own delivery & client communication
Client communication and relationships across all active accounts
Delivery management: ensuring campaigns launch on time, deadlines are hit, and nothing slips quietly
Building and owning the operational infrastructure (SOPs, workflows, reporting cadences, escalation protocols)
Proactive risk identification
Shielding the execution team from unnecessary interruptions and client back-and-forth
Running client calls, providing structured updates, and maintaining communication quality
Working with the team to identify operational bottlenecks and solve them

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