Head of Operations & CX for DTC Health Wellness

WorldwideFull-TimeExecutive

Salary not disclosed

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Job Details

Requirements

Own and optimize the post-purchase customer experience
Identify and eliminate operational inefficiencies
Build and implement scalable systems and workflows
Lead hiring and development for customer support and operational roles
Establish and maintain knowledge systems and documentation
Monitor and improve subscription health and retention performance
Collaborate with fulfillment partners
Coordinate cross-functionally with marketing and product teams
Track and improve key metrics

Responsibilities

Own and optimize the post-purchase customer experience
Identify and eliminate operational inefficiencies
Build and implement scalable systems and workflows
Lead hiring and development for customer support and operational roles
Establish and maintain knowledge systems and documentation
Monitor and improve subscription health and retention performance
Collaborate with fulfillment partners
Coordinate cross-functionally with marketing and product teams
Track and improve key metrics

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