Customer Service Agent - Insurance

J
Jerry.aiFintech, Insurance
Atlanta, GeorgiaFull-TimeMiddle
Salary not disclosed
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Job Details

Experience
2+ years

Requirements

  • Ability to multitask and manage multiple competing priorities
  • Passionate about helping others
  • 2+ years of experience working in a call center environment
  • P&C license (expected within 60 days after starting)

Responsibilities

  • Respond to inbound calls from existing customers
  • Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
  • Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
  • Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
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