Contract Contracts Manager - SaaS
U
UpshopRetail SaaS
Remote (U.S. preferred)ContractManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
Requirements
- 5+ years of experience in contracts management, legal ops, or commercial legal roles
- Strong experience negotiating SaaS agreements (MSAs, DPAs, SLAs, enterprise deals)
- Deep familiarity with Limitation of liability
- Deep familiarity with Indemnification
- Deep familiarity with Data privacy & security (GDPR/CCPA awareness)
- Deep familiarity with Service levels & uptime commitments
- Proven ability to negotiate directly with enterprise customers
- Comfortable operating in a high-growth, fast-paced SaaS environment
- Strong judgment with a pragmatic, business-oriented mindset
- Excellent written and verbal communication skills
Responsibilities
- Review, draft, and negotiate customer agreements (MSAs, Order Forms, DPAs, SOWs)
- Lead redline negotiations with customers and their legal teams
- Balance risk mitigation with commercial pragmatism to avoid deal friction
- Partner closely with Sales to accelerate deal cycles and remove contract bottlenecks
- Provide clear guidance on acceptable positions, fallback language, and trade-offs
- Join customer calls when needed to resolve contractual issues in real time
- Help refine and maintain contract templates and fallback positions
- Build and document negotiation playbooks and clause libraries
- Identify recurring negotiation themes and recommend structural improvements
- Ensure contracts align with company policies on liability, indemnification, data privacy, and SLAs
- Escalate non-standard or high-risk terms appropriately
- Collaborate with outside counsel as needed for complex issues
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