Technical Support Specialist

AR - Arkansas CA - California CO - Colorado CT - Connecticut FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MI-Michigan MN - Minnesota NJ - New Jersey NY - New York NC - North Carolina OH - Ohio OR- Oregon PA - Pennsylvania TN - Tennessee TX - Texas VA - Virginia WA - Washington WI - WisconsinFull-TimeMiddle

Salary75000 - 95000 USD per year

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Job Details

Experience: 3–5 years
Required Skills: RESTful APIsSaaS

Requirements

3–5 years in Technical Support, Solutions Engineering, or similar role
Strong troubleshooting skills across integrations, APIs, and SaaS tools
Ability to clearly communicate technical concepts to both technical and non-technical audiences
Highly organized with strong attention to detail
Comfortable working cross-functionally with Product and Engineering teams
Proactive and resourceful

Responsibilities

Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as the primary liaison between Support, Product, and Engineering on technical issues
Clearly document issues, reproduce bugs, and communicate context to internal teams
Ensure timely resolution and consistent follow-through on all escalations
Support pre-sales conversations by answering technical questions from prospects
Partner with Customer Success during onboarding to guide customers through technical setup
Identify recurring technical issues and drive improvements to documentation, internal troubleshooting workflows, and product feedback loops
Maintain clean, accurate records in support and CRM systems

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