Technical Support Specialist
AR - Arkansas, CA - California, CO - Colorado, CT - Connecticut, FL - Florida, IL - Illinois, LA - Louisiana, MA - Massachusetts, MI-Michigan, MN - Minnesota, NJ - New Jersey, NY - New York, NC - North Carolina, OH - Ohio, OR- Oregon, PA - Pennsylvania, TN - Tennessee, TX - Texas, VA - Virginia, WA - Washington, WI - WisconsinFull-TimeMiddle
Salary75000 - 95000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- RESTful APIsSaaSHubSpot
Requirements
- 3-5 years in Technical Support, Solutions Engineering, or similar role
- Strong troubleshooting skills across integrations, APIs, and SaaS tools
- Ability to clearly communicate technical concepts to both technical and non-technical audiences
- Highly organized with strong attention to detail
- Comfortable working cross-functionally with Product and Engineering teams
- Proactive and resourceful
- Experience working with APIs, webhooks, or integration platforms (nice to have)
- Familiarity with tools like HubSpot, Linear, or similar SaaS ecosystems (nice to have)
- Experience in a B2B SaaS environment (nice to have)
- Exposure to pre-sales or onboarding support (nice to have)
Responsibilities
- Own and resolve escalated technical support issues, including integrations and complex product behavior
- Troubleshoot across systems, APIs, and third-party tools to identify root causes
- Act as the primary liaison between Support, Product, and Engineering on technical issues
- Clearly document issues, reproduce bugs, and communicate context to internal teams
- Ensure timely resolution and consistent follow-through on all escalations
- Support pre-sales conversations by answering technical questions from prospects
- Partner with Customer Success during onboarding to guide customers through technical setup
- Identify recurring technical issues and drive improvements to documentation, internal troubleshooting workflows, and product feedback loops
- Maintain clean, accurate records in support and CRM systems
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