Client Operations Program Manager
W
WrapbookProduction Payroll Platform
Remote - US & CanadaFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceNotion
Requirements
- 5+ years in program management, strategic operations, business operations, or an equivalent role
- Experience in a Series B/C SaaS or similarly operationally complex environment (preferred)
- Track record of driving ambiguous, cross-functional initiatives from discovery to delivery
- Experience building dashboards, planning frameworks, and operational documentation
- Proficiency in tools like Notion, Linear, Salesforce, and Omni Analytics (or similar)
- Strong written communicator — able to produce executive-ready artifacts independently
- Skilled at influencing without authority across multiple functions and levels
- Strong judgment; knows when to escalate and when to decide
- High ownership, low ego — comfortable doing the unglamorous work that makes everything else run
- Active, fluent use of AI tools (e.g. Claude, ChatGPT, etc.) as a core part of how you work
Responsibilities
- Maintain a centralized, real-time view of all active Client Ops programs, projects, and initiatives — including owners, timelines, milestones, and status
- Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting
- Lead discovery work across Client Ops functions — Customer Support, Customer Success, Implementation, PayOps, TaxOps, Union Payroll, Workers' Comp, and Payments
- Translate ambiguous problems into structured proposals, decision documents, and execution plans
- Surface risks and blockers early; propose and drive mitigation strategies before they become fires
- Create reporting mechanisms that give clear visibility to the Client Operations leadership team
- Hold cross-functional stakeholders accountable to commitments — including Product, Finance, EPD, RevOps, and GTM
- Serve as the Directly Responsible Individual for initiatives that cut across teams and would otherwise stall without clear ownership
- Facilitate decision-making: run DACIs, tradeoff discussions, and alignment sessions
- Manage dependencies across Client Ops, Product & Engineering, Finance, and GTM
- Build durable systems and clean documentation — not one-off fixes that create debt later
- Own the narrative on Client Ops execution — status updates, initiative briefs, and risk flags to senior leadership
View Full Description & ApplyYou'll be redirected to the employer's site
