Senior Account Manager, Brand Practice

Heritage Werks, Inc.Marketing Agency

Indianapolis, IN; Cincinnati, OH; Chicago, IL; New Jersey, New York, ConnecticutFull-TimeSenior

Salary not disclosed

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Job Details

Requirements

Experience in a marketing agency, consulting, or client services environment
Proven track record of managing client relationships and delivering programs
Strong verbal and written communication skills, including client-facing presentations
Experience working across cross-functional teams
Ability to influence without direct authority
Ability to travel for business needs

Responsibilities

Serve as the primary point of contact for assigned Brand clients
Own day-to-day relationships and overall account performance
Manage 10-15 accounts approximately at one time
Build and maintain strong relationships with key client stakeholders
Lead client communications, including regular updates, reporting, and executive-ready presentations
Develop a deep understanding of client business objectives, brand positioning, and communication strategies
Partner with the Managing Director to shape account strategy and identify growth opportunities
Drive retention and organic growth within assigned accounts
Support proposal development and present strategic recommendations to clients
Identify new opportunities and collaborate with internal teams to scope and develop solutions
Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations
Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)
Set and manage client expectations while aligning internal resources
Ensure quality control of deliverables prior to client delivery
Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently
Proactively identify risks, gaps, and opportunities within accounts
Develop clear account briefs and internal updates to ensure alignment
Provide direction and context to teams to support successful execution

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