Head of Operations - Asia
F
Fora TravelTravel Agency
East Asia (China, Japan, South Korea, Hong Kong or Taiwan), Singapore, or New York CityFull-TimeExecutive
Salary150000 - 180000 USD per year
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Job Details
- Languages
- English, Mandarin
- Experience
- 6-8+ years of total professional experience
- Required Skills
- Microsoft ExcelHubSpotGoogle Sheets
Requirements
- Fluency in English
- Fluency in one other language (Mandarin preferred)
- Strong communication and leadership skills, including public speaking ability
- Experience living or working in Asia
- 6–8+ years of total professional experience
- Operations leadership in a high-growth environment (such as a fast-scaling startup)
- Experience in management consulting, investment banking, or a similar analytical setting
- Excellent organizational and project management skills
- Proven ability to drive cross-functional initiatives
- Advanced proficiency in Excel/Google Sheets with the ability to build financial and operational models from scratch and discern data
- Bachelor’s degree in Business, Engineering, Economics, or related field
- Ability to travel regularly
Responsibilities
- Own the full P&L for the Asia market, ensuring efficient spend versus revenue growth
- Develop and execute the country strategy, aligned with Fora’s international priorities and KPIs
- Oversee end-to-end revenue performance, forecasting, and KPI tracking
- Understand priorities for your market, define and operationalize strategic priorities
- Work with international team members and leadership to align with Fora’s international expansion framework and adapt go-to-market strategies accordingly
- Manage localization of tools (e.g. HubSpot, Intercom, WhatsApp) for advisor and client workflows
- Build and optimize operational processes across advisor onboarding, support, payments, compliance, and other key areas essential to market operations
- Ensure adherence to local tax, legal, and regulatory requirements
- Lead the go-to-market strategy, including paid marketing, PR, partnerships, and events
- Create locally relevant messaging, content, partnerships, and client-facing events to grow Fora’s presence in the market
- Monitor and improve CAC and LTV per advisor, ensuring growth efficiency
- Ensure the success of advisors across Asia, proactively identifying and closing gaps across training, onboarding, platform tools, partnerships, client-facing materials, and community engagement
- Serve as the “face of Fora” for advisor questions and concerns in your market
- Lead and host advisor events to strengthen Fora’s local community and brand presence
- Build and manage relationships with local travel partners, tourism boards, and related organizations based on advisor business needs
- Act as the leader of Fora in Asia, representing the company across internal and external initiatives
- Source, vet, and manage third-party partners or vendors to strengthen and scale local operations
- Lead, coach, and develop your local team, ensuring alignment with established goals and performance metrics
- Foster a culture of efficiency, accountability, and advisor-first servant leadership
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