Customer Success Manager (Spanish/Bilingual)
C
CrewBloomOperations, Logistics, Customer Success
Philippines. Costa RicaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish
- Experience
- 3+ years
- Required Skills
- QuickBooks
Requirements
- 3+ years of experience in manufacturing customer service, order processing, or operational support
- Hands-on experience with QuickBooks or ERP systems
- Experience coordinating international shipments is highly desirable
- Prior experience in high-volume or fast-paced environments is a plus (e.g., events, logistics, or large-scale service operations)
- Detail-Oriented
- Proactive & Organized
- Process-Driven
- Customer-Focused
- High Accountability
Responsibilities
- Ensure Accurate Order Processing: Enter, track, and manage customer orders in QuickBooks/ERP with precision
- Maintain accurate records, documentation, and reporting for every order
- Streamline Documentation & Shipment Coordination: Prepare export documents, packing lists, certificates, and shipping documentation
- Coordinate with freight forwarders to ensure timely, error-free deliveries
- Proactive Customer Communication: Manage email correspondence with customers regarding order status, updates, and documentation requests
- Resolve inquiries efficiently, providing clear guidance and follow-up
- Reporting & Operational Insights: Generate weekly operational reports highlighting order volume, shipping status, and any issues
- Identify process gaps and propose improvements to enhance efficiency and accuracy
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