Remote Inbound Customer Service Representative

Utah, Texas, Nevada, Arizona, Wyoming, or IowaFull-TimeMiddle

Salary16 - 16 USD per hour

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Job Details

Languages: Spanish

Requirements

Positive, energetic, enthusiastic, and service-oriented
Must provide your own equipment
Ethernet connection only (must be hard-wired to router or wall port)
Minimum speeds: 50 Mbps download / 20 Mbps upload
Maximum ping: 40 ms or lower
Windows 11 required (Mac/Apple products not supported)
Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor (Intel i5 or Higher OR AMD Ryzen 5 or Higher)
Memory (RAM): Minimum 16 GB
Storage: Minimum 256 GB
Dual monitors (2 or more required)
Webcam (required)
Smartphone (required for authentication purposes)
Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
Keyboard and mouse
Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills (Written and verbal)
Ability to multitask, organize & prioritize
High School Diploma or equivalent
Must be 18 years or older

Responsibilities

Answer inbound customer calls promptly and professionally
Determine the customer’s concerns and schedule the necessary appointment
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard
Document and update customer records
Establish and maintain great customer relationships
Be a team player and uphold Ken Garff’s standards of professionalism and integrity

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16 - 16 USD per hour

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