Remote Licensed Customer Service Representative

Remote, Texas, USFull-TimeMiddle
Salary17 - 19 USD per hour
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Job Details

Experience
1-2 years

Requirements

  • At least 18 years old
  • High school diploma or GED equivalent
  • 1-2 years of relevant work experience
  • Open availability during operating hours
  • Ability to navigate system tools for information
  • Connect with customers, clients, insurance carriers, and internal teams with empathy and compassion
  • Self-motivated and eager learner with strong accountability
  • Able to complete collegiate-level coursework for state exam
  • Strong organizational skills
  • Hardwired high-speed internet connection
  • Quiet, distraction-free workspace
  • Own computer or tablet (excluding Kindle Fire Tablets)
  • Not be a primary care provider during hours of operation

Responsibilities

  • Handle inbound calls regarding customers' insurance policies
  • Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications
  • Manage a high volume of billing calls, especially around military paydays
  • Focus solely on billing inquiries while awaiting state license
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17 - 19 USD per hour
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