Licensed Customer Service Agent, Brokerage Experience
New
K
Kin InsuranceHomeowners Insurance
Remote (United States)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- Slack
Requirements
- Active Personal Lines or Property & Casualty insurance license
- 1+ year of experience in a brokerage or insurance agency environment, including call center experience
- Experience servicing insurance policies, including endorsements, billing inquiries, and cancellations
- Ability to navigate multiple carrier systems and tools such as EZLynx, G-Suite, Slack, and Zoom
- Strong verbal and written communication skills
- Ability to de-escalate and support customers in distress
- High attention to detail and ability to manage multiple tasks, follow-ups, and deadlines simultaneously
- Strong organizational skills and ability to work independently in a remote environment
- Bilingual Spanish proficiency (bonus)
Responsibilities
- Serve as the primary point of contact for policyholders, resolving questions related to policies, billing, cancellations, and coverage
- Manage inbound and outbound customer communications across phone, email, and other channels
- Process policy updates, endorsements, and changes across multiple carrier systems
- Coordinate with third-party lenders, mortgage companies, and partners to fulfill customer and policy requirements
- Request and track required documentation to ensure policies remain active and compliant
- Handle escalated customer concerns with professionalism, empathy, and strong problem-solving skills
- Support non-licensed team members and sales agents with complex service requests
- Identify opportunities to improve workflows, and contribute to updates in forms, policies, procedures, and training materials
- Maintain accurate records and ensure all service interactions meet compliance and quality standards
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