Implementation & Integration Specialist
R
rater8Healthtech
Reside in the continental U.S.Full-TimeEntry
Salary60000 - 68000 USD per year
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Job Details
- Experience
- 0 to 3 years
- Required Skills
- SQLZendeskPostman
Requirements
- Background in Business, Information Systems, Project Management, or a related field (Bachelor’s degree preferred) or equivalent real-world experience.
- 0 to 3 years of proven experience in software implementation, technical onboarding and integrations, project coordination, or a client success-focused role.
- A versatile, self-managing critical thinker who is open, willing to learn, and has a strong desire to grow and proactively take on work, even when not explicitly assigned.
- A solid grasp of software implementation and system integration processes.
- Outstanding communication skills, able to adapt your style to any audience when leading calls.
- The ability to manage multiple projects simultaneously.
- A natural technical aptitude and the excitement to quickly master new systems.
- Familiarity with Windows, Zendesk, SQL, and/or Postman (Bonus Points).
Responsibilities
- Lead the full technical onboarding journey to bring new clients live, including implementation, setup, and ensuring a first-time service launch.
- Adapt communication style to match the technical prowess of the client contacts being worked with to ensure client satisfaction and efficient use of time.
- Partner directly with client IT contacts to analyze and implement system interfaces with PMs/EHRs.
- Proactively maintain existing interfaces and prevent/resolve outages to keep customer systems up and running.
- Act as a higher-level technical resource for shared support tickets, efficiently troubleshooting and coordinating prompt resolutions.
- Serve as a proactive bridge across rater8 teams (Sales, Client Success, Support, Finance, and Development) to ensure smooth handoffs and shared success.
- Take on quality-of-life process improvements and projects as time permits.
- Keep clients and internal partners consistently updated with clear, proactive project status reports.
- Continuously identify and champion opportunities to refine our processes, contributing to rater8's best practice documentation.
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