Support Engineer (APAC)
S
SupabasePostgres development platform
APAC time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Node.jsPostgreSQLSQLJavascriptVue.JsReactLinux
Requirements
- 3+ years of experience providing developer support to technical customers
- Proficient in SQL (ideally PostgreSQL)
- Comfortable with complex SQL queries
- Excellent communication skills
- Fluency in English
- Skilled in using Linux/Unix operating systems
- Skilled in using the command line
- Experienced working with GitHub Issues and Discussions
- Familiarity with JavaScript frameworks (React, Vue, Svelte) is a plus
- Experience with Node.js is a plus
- Degree in Computer Science is a plus
Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- Monitor multiple feedback channels, e.g. Github Issues & Discussions
- Identify where internal tooling might be developed or obtained to improve support efficiency
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing
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