Product Support Engineer - APAC
T
TelnyxGlobal Connectivity
APACFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- DockerPythonElasticSearchJavaJenkinsKubernetesCassandraGoAngularReactSparkScalaAnsibleGitHub
Requirements
- Strong customer-focus, interpersonal and communication skills.
- Excellent listening and questioning skills.
- Ability to interact confidently with clients to assess problems and explain solutions.
- Continually looking to solve problems.
- Understand issues and requirements well in order to provide solutions.
- Outgoing and socially interactive.
- A self starter looking to assist at any moment and to take the initiative.
- Balancing daily workload and multi-tasker who can effectively prioritize work.
- Experience in a product support/application role.
- Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
- An understanding of general web technologies such as API/SDK's.
- Confidence with technology and the Internet.
- A natural curiosity and experience in applying technology to resolve customer issues.
Responsibilities
- Monitor operational pager alerts in an efficient and timely manner.
- Improve customer self service through better processes and documentation.
- Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
- Liaise with your technical peers for resolution of escalated cases.
- Triage and troubleshoot frequent cases.
- Work closely with our operations and engineering squads.
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