Inside Sales Representative (m/f/d)
S
Saltz MarketplaceDigital Marketplace
Remote (EU), CETFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, German, Polish
- Experience
- 1–3 years
- Required Skills
- SalesforceHubSpotZendeskCRM
Requirements
- 1–3 years inside sales, telesales, or customer outreach experience.
- Experience in high-volume call environments preferred.
- Fluent in English (spoken and written).
- Fluent (C1) in German (spoken and written).
- Fluent (C1) in Polish (spoken and written).
- Strong phone presence.
- Persuasive communication skills.
- Objection-handling skills.
- Comfortable with multi-attempt outbound cadences.
- Comfortable with target-driven work.
- Experience with CRM systems (Salesforce or HubSpot or Zendesk).
- Experience with ticketing systems (Salesforce or HubSpot or Zendesk).
- Results-driven.
- Organized.
- Able to manage many leads/accounts simultaneously.
- Basic understanding of restaurant industry needs is a plus.
Responsibilities
- Drive revenue by converting inbound marketing-qualified leads into customers.
- Upsell existing customers via phone, email, and CRM.
- Convert marketing-qualified leads (MQLs) into paying customers through multi-attempt onboarding outreach.
- Use the ticketing system to contact existing customers for upsell/cross-sell opportunities to drive incremental GMV and reduce churn.
- Make high-volume outbound calls to newly acquired MQLs; follow multi-touch cadences (calls, emails, WhatsApp messages).
- Qualify leads, address objections, demonstrate the value proposition, and close/onboard new customers over the phone.
- Convert leads into customers within a 30-day target window; document outcomes and follow-ups in the CRM.
- Use the ticketing system to proactively call customers with expiring orders, shipping updates, renewal opportunities, and relevant upsell/cross-sell offers.
- Recover at-risk accounts, prevent churn, and capture incremental GMV via tailored offers.
- Maintain accurate CRM and ticket records; update contact attempts, outcomes, and next steps.
- Provide feedback on lead quality, scripts, and cadence performance to improve conversion rates.
- Meet daily/weekly activity targets (calls, connects, follow-ups) and monthly GMV/conversion/retention KPIs.
- Coordinate with Marketing, Customer Success, and Operations to improve onboarding and retention flows.
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