Customer Success Director - Strategic Accounts
United StatesFull-TimeDirector
Salary100000 - 125000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Microsoft Power BISalesforceMicrosoft ExcelPowerPoint
Requirements
- Bachelor's Degree or equivalent (MBA optional but preferred)
- 8+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
- Proficiency with MS Office applications including Word, PowerPoint, and Excel
- Familiarity with reporting tools like Lookr Analytics and PowerBI helpful
- Salesforce use and familiarity in helping track client information
- Strong oral and written communication, and interpersonal skills.
- Outstanding multi-tasking and time-management abilities.
- Excellent organizational, analytical, problem analysis and problem-solving skills
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
- Ability to navigate large organizations and build strong internal partnerships
Responsibilities
- Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history.
- Track revenue trends and upsell opportunities and analyze competitive threats.
- Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts.
- Identify additional products or solutions FA can provide.
- Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.
- Prepare and deliver quarterly and annual client business reviews.
- Document and manage all action/project plans for assigned client base.
- Analyze trends and make recommendations on potential changes to customer programs.
- Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
- Manage contract renewals and proposal responses to RFPs.
- Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
- Manage monitoring and reporting programs for customers.
- Host cadence client calls to nurture and grow account relationship.
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