IT Support Engineer (Azure Virtual Desktop)

Rio de Janeiro, State of Rio de Janeiro, Brazil. Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. San José, San José Province, Costa Rica. Santiago, Santiago Metropolitan Region, ChileMiddle

Salary not disclosed

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Job Details

Languages: English (B2 or above)

Requirements

Experience in Service Desk, IT Support, or Endpoint Support
Hands-on experience supporting Azure Virtual Desktop (AVD)
Strong Windows 10/11 troubleshooting skills
Familiarity with Active Directory and user account management
Comfortable working in structured, process-driven environments
Strong written and spoken English (B2 or above)

Responsibilities

Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
Troubleshoot login issues, session disconnects, performance problems, and application access
Support local laptops used primarily for AVD connectivity
Support AVD environments, including: Dynamic host pools, Golden image updates (following runbooks), Software distribution to AVD hosts
Support user access and devices via: Active Directory (AD), Microsoft Entra ID (Azure AD), Intune
Perform daily checks, follow change processes, and escalate issues when required

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