Sales Engineering Technical Customer Support
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent Portuguese and professional English (B2 level or higher)
- Experience
- 3+ years
- Required Skills
- Technical supportCustomer Success
Requirements
- 3+ years of experience in structural engineering, steel fabrication, detailing, or construction-related technical roles.
- Hands-on experience with Tekla Structures, Tekla PowerFab, or similar AECO solutions (e.g., Strumis, Fabtrol).
- Strong understanding of fabrication workflows, production processes, or construction project execution.
- Experience in client-facing technical roles such as support, implementation, consulting, or training.
- Strong communication and interpersonal skills.
- Analytical and problem-solving mindset.
- Fluent Portuguese and professional English (B2 level or higher).
- Willingness to travel nationally (approximately 50%).
Responsibilities
- Provide technical support, implementation guidance, and customer success assistance for AECO digital solutions.
- Act as a technical reference point for clients using Tekla PowerFab and Trimble Construction One solutions.
- Support customers in troubleshooting technical and operational issues.
- Collaborate with internal support, engineering, and product teams to resolve complex technical cases.
- Contribute to training sessions, documentation, and best practices.
- Assist with pre-sales activities including technical demos, workshops, and discovery sessions.
- Participate in client visits and industry events.
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