Support Specialist - LATAM
3
360dialog GmbHBusiness Messaging
LATAMContractMiddle
Salary19000 - 24000 USD per year
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Job Details
- Languages
- English (fluent / C1), one other language
- Experience
- 2-3 years
- Required Skills
- HTMLCSSJavascriptRESTful APIsGoogle WorkspaceSlack
Requirements
- 2-3 years in support / technical support or related roles
- Experience with web dev technologies (HTML, JavaScript, CSS)
- Hands-on experience with REST APIs & Webhooks
- Solid understanding of tech fundamentals
- Experience with popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar)
- English (fluent / C1)
- One other language proficiency
- Strong customer focus
- Strong troubleshooting and problem-solving skills
- Strong communication skills
- Able to manage multiple tasks in a fast-paced environment
Responsibilities
- Provide support to our customers using the company channels - tickets, chat, email, and online meetings
- Liaise with our L2 team to find solutions
- Help troubleshoot our API and solve technical problems
- Support our partners and clients in navigating the WhatsApp API ecosystem
- Communicate with Meta representatives
- Close collaboration with EMEA Sales and Account Management Teams
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