Operations Manager | EMEA
D
DeelFinTech SaaS
Spain, EMEAFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SQL
Requirements
- 3+ years of experience in operations
- Experience in a fast-paced environment (Tech/FinTech start-up experience a plus)
- Demonstrated ability to manage and mentor small to mid-sized teams
- Strong problem-solving skills and attention to detail
- KPI-driven, with experience tracking and improving performance metrics
- Exposure to process automation and operational tooling
- Background in FinTech, consulting, banking, or fast-paced start-ups preferred
- Strong analytical skills with ability to turn data into actionable insights
- SQL familiarity a plus
- Collaborative team player with high energy and a bias for action
Responsibilities
- Manage day-to-day operational workflows and identify areas for efficiency improvements.
- Support automation initiatives to reduce manual processes and improve accuracy and speed.
- Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
- Ensure adherence to operational controls, compliance requirements, and risk management practices.
- Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
- Monitor operational performance metrics and escalate risks or gaps to leadership.
- Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
- Expand and improve self-service options to reduce dependency on manual support.
- Implement regular feedback loops to capture insights and inform continuous improvement.
- Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
- Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
- Track and report operational outcomes, providing insights and recommendations to leadership.
- Execute operational projects and strategic initiatives in collaboration with senior leaders.
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