Sales Support & Customer Success Specialist

Philippines. Metro Manila, Philippines, AU-time coverage, AU-led schedule with PH overlap; occasional split-shiftContractMiddle

Salary not disclosed

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Job Details

Minimum 2+ years in Sales Support / Customer Success / Sales Ops (B2B preferred)
HubSpot proficiency: shared inbox/Conversations, deals/pipelines, properties, lists, simple workflows, basic dashboards/reporting
Proven quote coordination (intake → approvals → issue → revision control)
Excellent written/spoken English; confident on customer calls and executive updates
Tooling: HubSpot, Asana, Box/Drive, Microsoft 365 (NetSuite exposure a plus)
High attention to detail (templates, versioning) and strong follow-through

Own inbound & triage: Monitor HubSpot inbox/queues, acknowledge within SLA, clarify scope via checklists, set next steps; qualify/route leads and log all activity.
Quote coordination (SOP-driven): Create quote requests in HubSpot and Asana, organize files in Box, coordinate pricing with Estimating, manage approvals, issue quotes, track revisions, and keep an auditable trail.
Customer comms & phone coverage: AU-time coverage to answer/triage calls, schedule follow-ups, and send professional updates.
Post-PO handoff & onboarding: Validate POs, set up jobs/accounts, hand off to NetSuite/Operations, send onboarding instructions, and coordinate delivery/installation milestones.
Install quality support (Build Pass): Admin access, checklists, photo/compliance capture; chase gaps and escalate early.
Systems hygiene & reporting: Keep HubSpot properties/deals pristine; maintain Asana tasks and Box structure; produce weekly dashboards (SLA, quote cycle time, PO handoffs, compliance).

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