Customer Support Specialist
T
Tenant TurnerSaaS, Tech
Cebu, Philippines. Davao Region, Philippines, US Eastern or Central business hoursContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- HubSpotZendesk
Requirements
- Excellent written English skills
- 2+ years of customer support experience
- Experience in a SaaS or tech-forward company (ideal)
- Proven experience with live chat and email support tools (HubSpot, Zendesk, Intercom, Freshdesk)
- Self-directed and organized
- Tech-savvy with ability to learn new software quickly
- Reliable high-speed internet
- Quiet, dedicated home office setup
- Availability to work US Eastern or Central business hours
- Experience with property management platforms (AppFolio, Buildium, etc.) is a plus
Responsibilities
- Handle inbound customer questions and issues via live chat and email ticketing
- Troubleshoot product issues and guide customers to the right solution
- Resolve and track tickets accurately, escalating when needed
- Help new customers get started with Tenant Turner
- Contribute to internal documentation and knowledge base updates
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