Customer Support & Sales Admin
F
Fuller FocusSaaS
Philippines, 12:00 – 4:00 PM UK timePart-TimeMiddle
Salary₱40K – ₱50K per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft ExcelPowerPointHubSpotGoogle SheetsCanvaCRM
Requirements
- 2+ years in a customer-facing role at a SaaS or technology company (customer support, sales operations, account management, or similar)
- Excellent written English
- Proactive and ambitious
- Self-starter mentality
- Reliable and detail-oriented
- Available 12:00 – 4:00 PM UK time, Monday to Friday
- Comfortable with spreadsheets and data (sorting, filtering, basic formulas, spotting errors in Excel or Google Sheets)
- Experience with HubSpot, Salesforce, or similar CRM tools
- Familiarity with the nonprofit sector, fundraising, or donor management software
- Experience creating presentations in PowerPoint or Google Slides
- Basic design skills (able to tidy up slides, format documents, and create simple visuals using Canva or similar tools)
- Comfortable using AI tools (ChatGPT, Claude) to draft content, research, and work more efficiently
- Experience with outbound sales (email sequences, LinkedIn outreach, or cold calling)
- Previous experience at a startup or working directly with a founder
Responsibilities
- Prepare slide decks, one-pagers, and follow-up emails ahead of sales calls and demos.
- Research prospects before calls so the founder walks in fully briefed.
- Chase warm leads, re-engage prospects who’ve gone quiet, and keep conversations moving.
- Run implementation check-ins with signed clients after the founder’s initial onboarding call.
- Schedule the full year’s check-in cadence from the first session and track onboarding progress.
- Handle day-to-day client queries — pulling data columns, checking spreadsheets, validating enrichment outputs, and answering product questions.
- Keep the sales pipeline updated, track follow-up dates, and ensure no prospect falls through the cracks.
- Investigate product ideas, competitive intelligence, and prospect information on an ad hoc basis.
- Maintain and update case studies, testimonials, and sales materials as the library grows.
- Perform ad hoc tasks like formatting data deliverables or researching new market segments.
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