Customer Experience & Operations Coordinator

New

SourcefitSports recreation

Location: Eastwood Quezon City, PH, Wednesday to Sunday | 10 AM to 7 PM EST; work a US Eastern Time shiftFull-TimeJunior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Have at least one year of relevant experience in customer service, hospitality, administrative coordination, reservations, sales support, or a similar customer-facing role.
Demonstrate excellent spoken and written English and a professional phone manner.
Bring strong organizational skills, attention to detail, and the ability to manage multiple conversations, tasks, and follow-ups.
Be confident reaching out to customers by messaging or phone to encourage participation and bookings; formal sales experience is not required.
Be comfortable using spreadsheets and learning communication, booking, customer management, and administrative tools.
Use sound judgment to resolve issues or escalate them as appropriate.
Be available to work a US Eastern Time shift, including weekends.
Have access to a quiet, conducive work-from-home environment.
Preferred: experience with booking or reservation platforms, CRMs, customer support platforms, Podplay, Respond.io, or WhatsApp Business.
Preferred: background in sports, fitness, recreation, hospitality, clubs, or membership-based businesses.
Preferred: experience with outbound customer engagement, community outreach, events, leagues, coaching programs, or scheduling.

Respond to customer inquiries across phone, email, WhatsApp, WeChat, Instagram, and other supported channels.
Assist with court bookings, cancellations, rescheduling, memberships, pricing, facility rules, billing questions, and routine requests.
Update reservations in Podplay, assist with remote smart-lock access, and escalate technical or facility issues when needed.
Monitor court availability and reach out to customers about open courts, open-play sessions, recurring games, and club activities.
Maintain customer contact details, preferences, conversation notes, and follow-up actions in the relevant tracking system.
Maintain booking calendars and coordinate partner or sponsor program schedules and court reservations.
Track supplies and sports equipment, flag shortages, and coordinate replenishment as directed.
Coordinate cleaning schedules and confirm completion with on-site staff or service providers.
Maintain Excel trackers and operational records, and report maintenance, safety, inventory, or customer service concerns.

View Full Description & ApplyYou'll be redirected to the employer's site