Customer Experience, Sales & Operations Coordinator
New
G
Go Lean HealthFamily entertainment
Source API remote eligibility restrictions: Philippines, Availability to work during Central Time business hours. Tentative schedule: Tuesday to Saturday, approximately 9:00 AM to 6:00 PM Central Time.Full-Time
Salary$5.50/hour + performance-based increase after 6 months
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Job Details
- Languages
- Excellent spoken and written English.
- Required Skills
- Customer serviceCanvaRelationship managementCRM
Requirements
- Excellent spoken and written English.
- Experience in customer service, sales follow-up, lead management, relationship management, or a similar customer-facing role.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Ability to work independently in a remote environment.
- Strong follow-through and ability to act with appropriate urgency.
- Comfort learning new systems, following processes, and documenting workflows.
- Availability to work during Central Time business hours.
- CRM and sales pipeline management experience is advantageous.
- Email marketing, customer segmentation, social media scheduling, or basic content creation experience is advantageous.
- Canva or similar design-tool experience is advantageous.
- Outbound sales, community outreach, or partnership development experience is advantageous.
- Hospitality, events, family entertainment, party planning, or other consumer-facing business experience is advantageous.
Responsibilities
- Answer and return customer calls, emails, voicemails, and online inquiries.
- Assist customers with questions about parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
- Follow up with birthday inquiries, missed calls, abandoned bookings, and prospective customers.
- Escalate complaints, exceptions, and concerns that require management attention.
- Maintain CRM contacts, opportunities, pipeline stages, notes, next steps, and follow-up dates.
- Nurture leads and conduct outreach to schools, community organizations, and other potential partners.
- Track outreach activity and report pipeline progress and outstanding follow-up actions.
- Manage approved email campaigns, audience segmentation, promotions, and basic campaign tracking.
- Maintain the content calendar, schedule approved social media posts, and assist with basic graphics and promotional materials.
- Support employee scheduling, recruiting coordination, onboarding administration, vendor communication, and recurring administrative processes.
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