- Lead the healthcare and lifestyle practice, providing strategic direction and developing the team.
- Own the account management rhythm, including weekly business reviews, account health scoring, and proactive risk identification.
- Improve client retention through service delivery, fast time-to-value, and structured save-the-account interventions.
- Develop recurring expansion opportunities within the existing client base and own retention and expansion outcomes.
- Lead and coach the healthcare team, recruit selectively, and maintain delivery quality.
- Build a productized healthcare service offering using the Interviewed platform for competitive intelligence, regulatory media monitoring, KOL targeting, and payer narrative tracking.
- Win healthcare clients with the new business team across biotech, pharma, medical devices, hospital and health systems, digital health, and consumer wellness.
- Oversee PR campaigns, including media relations, thought leadership, crisis communications, and executive visibility programs.
- Represent the practice at industry events and in healthcare publications.