Team & Customer Assistant
New
H
Hunt StBeauty and skincare
Looking for Philippines-based candidates, Align with AU business hours (approx. 9 AM - 5 PM, Monday to Friday); from time to time, work outside of Australian business hours; arrange meetings across timezones.ContractJunior
Salary1,500 - 2,000 AUD per month
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Job Details
- Experience
- At least 2 years of experience as a Virtual Assistant or Customer Service representative
- Required Skills
- Project CoordinationCustomer serviceWritten communicationBudget management
Requirements
- Have at least 2 years of experience as a Virtual Assistant or Customer Service representative.
- Be a self-starter who is solution-minded and detail-oriented, with strong organizational and follow-up skills.
- Be able to efficiently manage and prioritize multiple projects.
- Demonstrate strong attention to detail and execution.
- Be able to think strategically, conceptualize new ideas, initiate change, and react to a fast-paced environment.
- Have strong written communication skills and interpersonal capabilities to deliver a professional tone of voice reflective of brand values.
- Have a degree of proficiency in working with numbers and general budget management.
- Be willing to disclose existing ongoing roles or client work.
- Be available to work in alignment with Australian business hours and occasionally outside those hours.
Responsibilities
- Manage both Founders’ calendars, arrange meetings, and ensure attendees are fully briefed.
- Book and coordinate travel schedules for both Founders.
- Plan key team events and assist with board and leadership meeting materials and follow-up actions.
- Coordinate ad hoc projects, personal administration, and forward planning for both Founders.
- Support executive team operations, team recognition, onboarding schedules, and team KPI tracking and quarterly reviews.
- Arrange Board and Leadership Team meetings across timezones.
- Manage the customer service system, email inboxes, chatbot, and social media channels.
- Respond to customer enquiries and tailor solutions while identifying ways to improve customer experience.
- Respond to Instagram and Facebook queries and comments, and support community programming with the social media team.
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