Customer Success Manager (Multiplier Experience)
New
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100% remote role — work from home anywhere in the Philippines, Mondays to Fridays, 6:00AM to 3:00PM PH Time; Australian business hoursFull-TimeManager
Salary50,000 - 70,000 PHP per month
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Job Details
- Experience
- 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
- Required Skills
- Stakeholder managementCustomer SuccessAccount ManagementCRM
Requirements
- Have 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role.
- Have hands-on experience with Multiplier.
- Have strong experience managing customer relationships and accounts.
- Have proven experience with customer onboarding, retention, and renewals.
- Be comfortable working with CRM and customer management platforms.
- Be willing to work Australian business hours.
- Be able to work independently in a remote environment.
- Have strong problem-solving and stakeholder management skills.
- Be highly organized with strong attention to detail.
- Experience with Monday.com CRM and reporting platforms is a plus.
- Experience supporting Australian customers or businesses is a plus.
- Experience managing multiple customer accounts and handling escalations and at-risk accounts is a plus.
Responsibilities
- Manage customer relationships throughout the customer journey and serve as the main point of contact for assigned customers.
- Lead customer onboarding and support the transition from implementation to ongoing support.
- Monitor customer engagement, satisfaction, and account health.
- Identify and address customer concerns, risks, and potential churn.
- Handle customer queries, issues, and escalations in a timely and professional manner.
- Conduct regular customer check-ins and follow-ups.
- Support customer retention and renewals, and identify opportunities to improve customer experience and product adoption.
- Work with Sales, Support, Product, and Operations teams to resolve customer issues.
- Maintain customer records, notes, and activities in CRM systems; track and report customer success metrics and account performance.
- Gather customer feedback and share relevant insights with internal teams.
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