Customer Success Manager
New
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100% remote role — work from home anywhere in the Philippines, Willingness to work Australian business hours; Monday to Friday, 6:00 AM to 3:00 PM PH Time.Full-TimeManager
Salary50,000 - 70,000 PHP per month
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Job Details
- Experience
- 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role.
- Have hands-on experience with Multiplier.
- Bring strong experience managing customer relationships and accounts.
- Have proven experience with customer onboarding, retention, and renewals.
- Be comfortable working with CRM and customer management platforms.
- Be willing to work Australian business hours.
- Be able to work independently in a remote environment.
- Have strong problem-solving and stakeholder management skills.
- Be highly organized with strong attention to detail.
- Nice to have: experience with Monday.com CRM and reporting platforms.
- Nice to have: experience supporting Australian customers or businesses.
- Nice to have: experience managing multiple customer accounts and handling escalations and at-risk accounts.
Responsibilities
- Manage and maintain strong relationships with customers throughout their journey.
- Lead customer onboarding and ensure a smooth transition from implementation to ongoing support.
- Act as the main point of contact for assigned customers.
- Monitor customer engagement, satisfaction, and overall account health.
- Identify and address customer concerns, risks, and potential churn.
- Handle customer queries, issues, and escalations in a professional and timely manner.
- Conduct regular customer check-ins and follow-ups, and support retention and renewals.
- Work with Sales, Support, Product, and Operations teams to resolve customer issues.
- Maintain customer records, notes, and activities in CRM systems, and report on success metrics and account performance.
- Gather customer feedback and communicate relevant insights to internal teams.
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