Customer Success - Australia Clients
New
S
SleekB2B SaaS
You will be located in the PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Strong written and spoken English; Strong language proficiency in English is required
- Experience
- A minimum of 8 years experience in Renewals, or Customer Success management roles
- Required Skills
- Customer SuccessCRM
Requirements
- Have at least 8 years of experience in Renewals or Customer Success management roles.
- Demonstrate a track record of achieving renewal rate and cash collection targets.
- Have experience in a B2B SaaS or services environment.
- Manage customer pipelines in a data-driven way, including CRM hygiene, pipeline reporting, and forecasting.
- Work cross-functionally with product, finance, and operations teams to resolve customer issues.
- Have strong written and spoken English.
- Communicate clearly with Australian-market clients.
- Be located in the Philippines.
Responsibilities
- Achieve monthly renewal rate targets across the Australian client base.
- Maintain and improve CSAT scores throughout the renewal lifecycle.
- Investigate customer interactions end to end and drive issue resolution.
- Work with accounting, corpsec, product, and data teams to support seamless renewals.
- Achieve monthly cash collection targets through renewals, upsells, and upgrades.
- Identify and act on revenue expansion opportunities within the existing customer base.
- Manage the customer pipeline using CRM and reporting tools.
- Prioritise ticket resolution and proactive outreach to achieve monthly KPIs.
- Share best practices with the Customer Success team and contribute to renewal process improvements.
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