Associate Account Manager
P
PodeanE-commerce
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- 2+ years of experience in digital media, eCommerce, or marketing
- Deep understanding of the eCommerce landscape, including advertising, retail, and expert-level knowledge of Amazon’s tools, mechanisms, and programs
- Expert-level knowledge of other leading eCommerce platforms
- Proven leadership skills with a high sense of ownership and emotional intelligence
- Ability to lead, inspire, and manage a team effectively
- Strong client relationship management skills, excelling in aligning on business goals, creating strategic plans, and driving execution to exceed objectives
- Demonstrated ability to communicate effectively across all levels of an organization
- Highly responsive, organized, and detail-oriented
- Excellent project management abilities and a proven ability to handle ambiguity while maintaining accountability
- Commercially savvy, with a thorough understanding of marketers’ challenges
- Ability to provide creative and data-driven strategic recommendations
- Growth mindset with integrity, accountability, and the ability to build and sustain strong relationships
- High level of proficiency in Microsoft Excel
- High level of proficiency in PowerPoint
Responsibilities
- Partner with sophisticated tier 1 clients, including C-level contacts, to drive marketplace strategies and growth initiatives.
- Develop annual brand strategies, marketing and promotional planning, supply chain optimization, Amazon negotiations, resolving client escalations, and overseeing general Amazon business management and operations.
- Build client trust by educating them on how to be successful in all aspects of Amazon and other marketplaces.
- Create a roadmap for new work streams and manage various projects with our internal teams to proactively develop the account.
- Develop best practices for successful marketing on Amazon and other marketplaces, providing onboarding and training sessions.
- Play a key role in the growth and profitability of the agency's business, including supporting new business opportunities and identifying opportunities to upsell existing clients.
- Contribute in a meaningful way to agency thought leadership and agency-wide trainings.
- Work closely with agency team leads on process improvements, SOPs and proactive initiatives.
- Understand client needs and consult with them from a holistic perspective to unlock the best possible results.
- Be the internal advocate for your client, understand/ monitor team progress on completion of tasks and communicate this with the client, regularly check their Amazon account, review reporting.
- Work cross-functionally with sales, retail, media, and creative teams to drive revenue and increase client satisfaction.
- Own all client meetings, presentations, and documents. Collaboratively create decks, own client call notes, and share recaps, action items, and priorities with clients.
- Lead communications and manage client expectations and priorities as needed.
- Leverage Amazon’s data and your understanding of Podean’s customers to guide both new and existing clients via business reviews and frequent client sessions.
- Lead the way in helping clients problem-solve challenges and issues they encounter.
- Stay up to date on all things Amazon and communicate Amazon updates, changes, and new opportunities with clients.
- Partner with clients to innovate both on and off Amazon once the Amazon foundations are in place.
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