Total Rewards Client Manager, Major Market
N
NewfrontInsurance
United States (Remote)Full-TimeManager
Salary71400 - 111500 USD per year
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Job Details
- Experience
- 3-5 years
Requirements
- Minimum of 3-5 years of insurance industry experience
- Employee Benefits experience required
- Exceptional communication skills: written, public speaking and presentation preparation
- Excellent customer service skills, professionalism, and tact
- Ability to be resourceful, take initiative, solve problems, and offer solutions
- Deep understanding of insurance industry
- Works well with others in a fast-paced environment and be responsive to co-workers and colleagues
- Capability to project plan, delegate and provide oversight
- Adaptability and flexibility to address issues and respond to client needs
- Capacity to analyze data, adopt use of technology systems, and software applications
- Strength in multi-tasking and understanding urgency by working through changing priorities and deadlines
- Ability to forge relationships and build trust with clients, carriers, and internal stakeholders
- Independently manage accounts and support complex accounts with guidance from client lead
Responsibilities
- Build strategic relationships with clients and carrier partners
- Serve as the primary contact for clients and support Business Consultant or Sr. Business Consultant on client accounts
- Manage client project plans and lead client calls
- Assist with client meeting deliverables and actively participate in the meetings
- Manage the annual client calendar including renewal and marketing processes for clients
- Attend and conduct all client meetings, including renewal and open enrollment
- Manage escalated and complex client issues with minimal guidance
- Manage product and carrier implementations
- Coordinate the management of client technology solutions alongside the Total Rewards Technology team and have basic knowledge of systems
- Develop and deliver communication strategies for clients
- Responsible for staying abreast of latest compliance and benefit trends
- Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.)
- Review and oversee outsourced tasks before distribution to the client
- May train the next level down (i.e. Client Manager may train Sr. Client Representative and/or Client Representative)
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