Senior Web Program Manager
S
SamsaraConnected Operations Cloud
US, Pacific time zoneFull-TimeSenior
Salary115727 - 194500 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- AgileSalesforceSCRUMJiraTableauGoogle SheetsGoogle Workspace
Requirements
- 7+ years of project management experience at a digital agency and/or internal digital department with a primary focus on digital
- Proficiency with project management tools and methodologies (e.g., Airtable, Jira, Google Sheets)
- Experience with Google Suite, Salesforce, and Tableau
- Experience integrating AI tools into program management processes to increase efficiency
- Experience working in a digital agency and/or internal digital department where high-quality results are required
- Strong understanding of the digital production process, timelines, and scoping requirements
- Experience launching digital solutions, including ongoing analysis and continuous product improvements
- Working knowledge of the technical software development process and Agile delivery methods, including Scrum and/or Kanban
- Outstanding organizational, communication, and interpersonal skills — written, verbal, and presentation
- Ability to work effectively with agency providers, consultants, contractors, and other external suppliers
- Proactive approach to identifying and resolving obstacles and risks in partnership with teams and stakeholders
Responsibilities
- Own all phases of complex, cross-functional digital programs — from inbound ticket management, to planning through delivery — with a clear understanding of vision, scope, objectives, timelines, business value, and resource requirements
- Develop holistic program plans composed of multiple project plan documents, including business requirements, technical specifications, schedules, funding, and resource plans
- Track milestones, tasks, and deliverables; provide timely status updates to stakeholders and senior executives; and proactively identify and mitigate risks and dependencies
- Lead process improvement initiatives to increase efficiency and delivery quality
- Serve as the strategic bridge between vision and tactical execution, translating high-level business objectives into actionable program roadmaps
- Interface with executives and senior leadership to align on priorities, communicate timelines and approval frameworks, and present program progress and website demonstrations
- Facilitate team discussions, resolve conflict, and remove impediments that block the team's ability to meet project objectives
- Orchestrate the efforts of cross-functional teams — including Creative, IT, PMM, Campaigns, and front-end development — to execute strategic launches, awareness campaigns, website updates, and other digital initiatives
- Partner with internal stakeholders to define desired website functionality and appearance; lead the development team through product development stages and into live deployment
- Work effectively with external agency providers, consultants, and contractors as needed
- Document website development processes and procedures; establish and scale best practices across the digital program
- Introduce mitigation tactics to minimize project delivery risks and drive continuous improvement across programs
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