Creative Account Manager
B
BrilliantBranded Products, Corporate Gifting
Remote USFull-TimeManager
Salary65000 - 70000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceGoogle WorkspaceSlack
Requirements
- 3+ years of full-time experience in customer success, client services, sales or account management
- Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively
- Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders
- Ability to manage multiple priorities, stakeholders, and timelines
- Excellent written and verbal communication skills
- Ability to adapt to appropriate communication channel based on audience and message
- Tech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plus
- A mindset of ownership and continuous improvement
- Comfortable and confident in a variety of client-facing scenarios
- Comfortable owning a revenue goals and managing a book of business with growth expectations
- Understands how to identify upsell opportunities and convert them into revenue
- Proactive in spotting churn risks and developing strategies to retain and grow client accounts
Responsibilities
- Serve as the primary strategic partner to clients — cultivating strong relationships through regular touch points and consultative guidance
- Consistently meets or exceeds revenue and margin goals
- Manage a wide variety of clients, effectively adapt and prioritize various clients needs
- Cultivates client relationships with regular touch points, sharing new gifting opportunities and company offerings
- Lead client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies
- Manages escalations with urgency and empathy to maintain client trust and satisfaction
- Serve as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resources
- Demonstrates expertise in pitching, selling, and guiding the implementation process
- Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs
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