Senior Product Manager, Prescriber Experience
B
BetterHelpMental Health, Telehealth
US - Remote, PSTFull-TimeSenior
Salary170000 - 200000 USD per year
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Job Details
- Experience
- Minimum of 5 years
- Required Skills
- SQLProduct Analytics
Requirements
- Minimum of 5 years of experience in a product role at a B2C company
- Proven success through measurable impact and increasing responsibilities
- Growth and experiments driven mindset with a proven ability to execute and deliver results
- Basic SQL knowledge to navigate and utilize BI tools effectively
- Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions
- Super analytical: proven experience in using data and relevant tools for driving critical business outcomes
- Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality
- Great eye for UX and understanding of its related metrics
- Excellent organizational and leadership skills, strong attention to detail, able to work independently
Responsibilities
- Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies
- Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes
- Work cross functionally with other PMs to support marketplace engagement
- Lead highly visible and critical initiatives that materially impact the trajectory of the company, including end to end ownership of new products, features and experiments with a focus on driving product quality
- Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit
- Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data
- Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness
- Partner with the design team, create a user experience that is both delightful and effective
- Perform UAT and functional QA to make sure we're launching only good stuff!
- Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) to convert insights into product improvements and convey changes effectively
- Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements
- Participate in setting the strategy and long-term direction for the organization
- Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders
- Own KPI's and be obsessed about them
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