Product Operations Specialist
M
Muck RackSaaS
For roles based in Europe, we offer a competitive salary range aligned with local market value.The base salary for this role in the UK is between £55,000 - 64,000 GBP.The base salary for this role in Ireland is between 52,000 - 61,000 EUR.Full-TimeMiddle
Salary52000 - 64000 EUR per year
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Job Details
- Experience
- 1-2 years
- Required Skills
- SQLAgileQAGrafanaMicrosoft OfficeSlackDatadog
Requirements
- 1-2 years of project management, operations or product management experience, preferably in software development
- Experience with project management and workflow tools like Shortcut, Productboard, and Slack
- Experience with production support and queue monitoring tools like Datadog, Grafana, PagerDuty
- Comfort with Google Apps (Docs, Spreadsheets, Slides) or similar product suites like Microsoft Office
- Awareness of business models and pricing strategy as it relates to feature development
- Familiarity with agile, waterfall and similar product management methodologies
- Experience with QA and logging/tracking bugs for our Product and Engineering teams
- Ability to collaborate with remote teams
- Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery
- Experience with SQL and platforms like Redash is a plus, but not required
Responsibilities
- Support responder responsibilities, including the resolution of bugs and product feedback reported by Muck Rack team members and users, and production support through alerts and automated systems
- Partner closely with the Customer Support team to diagnose and see through resolution for User Issues
- Proactively communicate ongoing issues for maximum visibility across GTM teams
- Gather, analyze, and help compile product data and reports to surface trends, issues, and feedback to relevant teams to inform the direction and understanding of key features
- Support and execute systems that improve the visibility of Muck Rack’s product roadmap to both internal and external stakeholders
- Compile reports on recent feature requests and upcoming launches to share with internal stakeholders
- Build and iterate on systems that inform the product team of feature improvements, bugs, and overall Quality Assurance
- Occasionally manage projects related to feature development and maintenance that sit within the product, engineering and design teams
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