Salesforce Program Manager - Transformation Initiative

United StatesContractManager

Salary125000 - 135000 USD per year

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Job Details

Minimum of 6 years of program/project management experience in complex, enterprise environments
Proven experience leading or supporting Salesforce implementations or transformations is required
Strong understanding of Salesforce ecosystem, particularly, Service Cloud and Sales Cloud
Demonstrated ability to manage multiple workstreams and stakeholders simultaneously
Excellent communication skills with experience delivering executive-level reporting
Ability to hit the ground running in a fast-paced, in-flight program
Experience with Marketing Cloud preferred
Experience working with third-party vendors or consulting partners a plus
Background in large-scale system consolidation or digital transformation initiatives preferred
Highly organized and detail-oriented
Strong problem solver with a proactive mindset
Skilled at navigating ambiguity and driving clarity
Collaborative, with strong relationship-building capabilities
Comfortable operating at both strategic and execution levels
Bachelors degree is required, ideally in Business, Communications, Engineering or Computer Science but will consider other fields of study

Lead and support Phase 2 and Phase 3 of a Salesforce implementation and consolidation program
Oversee migration from multiple legacy Salesforce instances to a unified platform
Coordinate decommissioning of legacy portals, tools, and systems
Develop and maintain comprehensive project plans, timelines, and deliverables
Drive workstream management, execution, and cross-functional alignment
Prepare executive-level status reports, dashboards, and communications
Ensure program milestones, risks, and dependencies are actively managed
Partner closely with program leadership to provide immediate operational and strategic support
Collaborate with cross-functional stakeholders including: Development teams (including external vendor partners), Change management teams, Business sponsors and leadership, Frontline sales and customer support users
Act as a liaison between technical and business teams
Support implementation and optimization of Salesforce capabilities
Ensure alignment across: Service Cloud, Sales Cloud, Marketing Cloud (preferred)
Support strategic planning initiatives and roadmap development
Own program documentation including governance materials, reporting, and process documentation
Drive best practices in program management and Salesforce delivery

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