IT Support Engineer - AWS GovCloud
V
VisibleThreadCloud Solutions
United StatesContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- LinuxServiceNow
Requirements
- 3+ years of experience in a technical IT Support, Cloud Operations, or Systems Administration role
- Proven hands-on experience with Amazon Web Services (AWS)
- Experience with EC2, RDS, VPC, IAM
- Experience with AWS GovCloud (US)
- Experience with AWS Landing Zone Accelerator
- Demonstrated experience with deployment and administration of enterprise applications in Linux (RHEL/Ubuntu) environments
- Strong understanding of network fundamentals (TCP/IP, DNS, VPN, Load Balancers, Firewalls) in a cloud context
- Familiarity with regulatory compliance frameworks such as NIST SP 800-171 or CMMC
- Excellent written and verbal communication skills
- Experience with ticketing systems (e.g., Jira Service Management, ServiceNow)
- Ability to meet defined Service Level Agreements (SLAs)
- AWS Certification (e.g., AWS Certified SysOps Administrator – Associate or AWS Certified Solutions Architect – Associate) is preferred
- Experience supporting applications deployed as a virtual appliance or on-premise in a private cloud environment is preferred
- Familiarity with security tools and concepts related to vulnerability scanning, intrusion detection, and log management (e.g., Splunk, Cloud Watch, Cloud Trail) is preferred
- Previous experience working with customers in the US Government (GovCon), Defense, or Aerospace industries is preferred
Responsibilities
- Assist customers and internal teams with technical deployment and configuration of VisibleThread solutions within private cloud and secure AWS/Cloud Enclave environments.
- Provide Tier 2/3 operational support for cloud-hosted environments, focusing on underlying infrastructure, including virtual machines (Linux), networking (VPC, security groups, routing), security (WAF) and storage.
- Monitor system health, performance, and security posture of deployed instances, performing routine maintenance, patching, and upgrades.
- Utilize Infrastructure As Code tools and scripting to streamline deployment and recurring maintenance tasks.
- Serve as a primary technical point of contact for customer support tickets related to cloud deployment, application access, performance, and security settings.
- Provide clear, professional, and compliant guidance to customers on best practices for operating VisibleThread in their secure, CUI-handling environments.
- Create and maintain comprehensive technical documentation, knowledge base articles, and runbooks.
- Collaborate with VisibleThread's Engineering and Customer Success teams to ensure complex issues are resolved quickly and effectively.
- Ensure all support and deployment activities strictly adhere to security policies and compliance requirements associated with handling CUI data.
- Administer and troubleshoot user access, identity management (e.g., Active Directory/Azure AD integration), and security protocols within the customer's cloud instance.
- Assist customers in preparing for compliance audits.
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