Customer Success Project Manager

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LiveDataHealthcare Technology
Remote, United States (Eastern Time preferred), Eastern Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details

Experience
5+ years

Requirements

  • 5+ years of experience managing software implementation projects for customers
  • Demonstrated track record of successfully delivering healthcare IT solutions in hospital settings
  • Ability to lead meetings and build trust with clinical, technical, and executive stakeholders
  • Strong organizational skills with experience managing multiple concurrent projects
  • Clear written and verbal communication; able to translate between technical and clinical audiences
  • Experience with EHR systems (MEDITECH, Oracle Health/Cerner, Epic) or healthcare data standards (HL7, FHIR) is preferred
  • PMP certification or equivalent project management credential is preferred
  • Experience at a healthcare technology vendor (not just an internal hospital role) is preferred
  • Familiarity with AI-assisted tools and workflows is preferred
  • Experience with change management and end-user training programs is preferred

Responsibilities

  • Develop and lead execution of technical and clinical project plans for hospital customers, from kickoff through go-live and post-launch support
  • Serve as the face of LiveData for customer engagements, owning communication with hospital stakeholders at all levels
  • Lead customer meetings, status reviews, and training sessions
  • Coordinate across Engineering, DevOps, Product, Sales, and clinical teams to keep implementations on track
  • Identify risks, manage scope, and escalate issues before they affect timelines
  • Train hospital staff on product use, workflows, and best practices
  • Track project milestones, maintain documentation, and report progress to internal leadership
  • Use AI tools (Claude Code and similar) as part of your daily workflow
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