Head of Client & Product Delivery (Europe)

UK/Ireland/Germany but we are also open to considering the right candidate anywhere within Europe., core collaboration hours, 7am - 12pm London timeFull-TimeExecutive
Salary110000 - 150000 GBP per year
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Job Details

Requirements

  • Experience leading client services or delivery in a scaling technology business (ideally B2B or B2B2C)
  • Comfortable being first into a space and building as you go
  • Enjoy being in the room with senior client stakeholders
  • Track record of leading long-cycle B2B or B2B2C technology implementation or service delivery programmes (12+ months)
  • Experience with multiple concurrent clients and cross-border complexity
  • Experience in the energy, utilities, or infrastructure sector, or in a SaaS business that sells into these verticals
  • Proven leadership of scaling European teams
  • Ability to build delivery culture and rigour across geographies
  • Comfort operating across the commercial spectrum - from presales and scoping through to ongoing partnership governance
  • A genuine coaching instinct
  • Resilience and self-sufficiency from having operated as a senior leader in a high-growth, lean environment
  • Familiarity with B2B2C models and the dynamics of selling through - not to - major utilities or similar industry sectors is a meaningful advantage

Responsibilities

  • Oversee the successful and repeatable delivery of Amber's technology integration and launch with major utility partners.
  • Build, scale and lead a high-performing, geographically dispersed team of product managers, designers and operations, working closely with an Engineering Manager to align delivery and technical execution across European markets.
  • Facilitate positive client relationships with major utilities from end-to-end - from the first implementation conversation through to a thriving, self-sufficient partnership.
  • Develop a world-class delivery model and experience for our partners.
  • Partner closely with the Amber's Commercial functions, bringing delivery expertise into pre-sales conversations early, to help design partnerships that are both ambitious and achievable.
  • Refine the delivery model standards that will underpin the business unit’s next phase of growth.
  • Manage distribution partnerships with large energy suppliers, ensuring Amber's technology integrates seamlessly into each utility's world and creates genuine value for their end customers.
  • Champion a delivery philosophy - to build capable, confident utility partners who advocate for Amber's platform from the inside.
  • Feed European market intelligence back into Amber's product and engineering teams, ensuring what you learn on the ground shapes what gets built next.
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110000 - 150000 GBP per year
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